Removal and Relocation Important Information | Removal and Relocation Company Essex
Thank you for considering us to quote for your forthcoming removal.
Neales have been in business for over 75 years. We are a family run company, and we pride ourselves on the level of service that we offer. The aim is to make your move as stress free as possible, our experienced staff will make that possible. We can provide a detailed quotation to suit your individual requirements, please call us if you have any questions or queries about your move.
Code of Practice
C.Neale Removals has signed up to the code of practice which has been drawn up by the British Association of Removers and has successfully completed the two-stage process for the TFI approval under its new consumer codes approval scheme. The code sets out the standards that furniture removal companies should comply with regarding service, fair trading, advertising and handling of complaints. Compliance with the code is a requirement for membership of BAR. Its purpose is to maintain and, where necessary, raise standards of practice so that private individuals within the UK receive the most efficient and trouble-free move possible. The full code can be found at www.bar.co.uk and we would draw your attention to clauses 3.2 and 6.
If you would like to book a removal please telephone the office on 0800 413335 to confirm your preferred date(s) are available.
We will require payment at the time of booking for the full amount. This payment is backed by the BAR Pre-Payment Protection Scheme.
We accept cheque or credit/debit card payments.
Credit cards are subject to a 2% surcharge.
Waiting Time Waiver Charge.
You should be aware that if the keys for your new property are not available by the agreed time, waiting time is charged according to the length of delay in gaining access. To avoid this unnecessary worry the charge can be wavered for a one off payment of £60 (inc VAT) at the time of booking.